Privacy Policy

At PacAura, we take your privacy seriously. This Privacy Policy explains what information we collect from you, how we use it, and how we protect it. By using our website or engaging our services, you agree to the practices described in this policy.

This policy applies to all individuals who visit our website, fill out an enquiry form, communicate with us, or engage us as a client.

1. Information We Collect

We collect information in two ways — information you give us directly, and information collected automatically when you use our website.

Information you provide directly:

Your name, email address, phone number, and business name when you fill out a contact or enquiry form.
Project details, brand briefs, reference files, and any other content you share with us during a project.
Payment-related details such as your business name, GSTIN, and billing address for invoice purposes.

Information collected automatically:

Basic website analytics such as pages visited, time spent on site, and device/browser type.
Cookies used to improve your browsing experience on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and communicate about your project.
To deliver the services you have engaged us for.
To issue invoices and process payments securely.
To send project-related updates, timelines, and deliverables.
To improve our website and services based on usage patterns.
To occasionally share updates about PacAura's work, news, or special offerings — you can opt out of these at any time.

We do not use your personal information for automated decision-making or profiling.

3. How We Store & Protect Your Data

Your information is stored on secure, password-protected systems and cloud platforms used by our team (such as Google Drive and project management tools). We take reasonable precautions to protect your data from unauthorised access, loss, or misuse.

Project files and client information are retained for a period of 2 years after project completion, after which they are deleted or archived on secure offline storage, unless a longer retention period is required for legal or tax purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

With trusted freelancers or collaborators working under PacAura on your project, who are bound by confidentiality obligations.
With payment processors or accounting tools to facilitate invoicing and transactions.
When required by law, court order, or government authority.

5. Cookies

Our website may use cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings. However, doing so may affect some functionality of our website.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccurate information.
Request deletion of your data, subject to any legal obligations we may have to retain it.
Opt out of any marketing or promotional communications from us at any time.

To exercise any of these rights, please contact us at hello@pacaura.com. We will respond within 7 working days.

7. Third-Party Links

Our website may contain links to third-party websites or platforms. PacAura is not responsible for the privacy practices of those sites and encourages you to review their privacy policies independently.

8. Portfolio & Client Work

PacAura may display completed client work on its website, social media, and marketing materials for portfolio purposes. If you wish for your project to remain confidential, please inform us in writing before the project begins. We will honour reasonable confidentiality requests.

9. Changes to This Policy

PacAura may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

PacAura — Branding Agency
Jaipur, Rajasthan, India
Email: pacaurastudio1603@gmail.com
Website: www.pacaura.in